How do I contact you?
Call, email, mail, or fax us any questions. Our professional staff is eager to help you. All contact information is provided in the Contact Us page of our site listed above.
How can I be sure this is the correct part i need?
Visual confirmation is the best way. Separating name brands helps, but its also why we can't confirm for you without seeing it. The part numbers that you may have, are not always available to us to cross reference or have posted on the site. If the part you see online looks just like your original, you can feel comfortable that its a match. Sending us a picture, is the best way to get a confirmation from one of the warehouse technicians.
What are your shipping costs?
You can view an estimate of shipping costs during checkout. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Our shipping editor adjusts on a product basis. It uses size and weight of the product, and further adjusts by the quantity in your order. Average shipping/handling costs are between 3-6 dollars.
What are the dimensions?
Not all parts have sizes posted mostly becuase were still taking photos of them all and they are always changing. Once picture sizes and thumbnails are set, dimensions can be properly created for the whole site. When necessary for ordering, any size options can be selected in the cart just before checkout. Visual confirmation is still the best way to find the part you need. Sometimes removing the part from the blind is necessary, in order to hold it near the computer to visually compare. If you still can't find the right part, we may not have it cataloged or posted there yet. Please send us photos when available, or visit the Contact Us
What is your minimum order amount?
The minimum amount is a $4.95 parts order, shipping is not included. The minimum charge is there to cover the basic costs of sending the order. You can create your order by ordering any combination of parts you would need while most repairs need several different parts & only 1 each. We allow you to build your own minimum order so we had to set a dollar limit, not how many parts we make you buy that you don't need. We do not mark up shipping or make you buy a pack of 10 only, you can buy just one.
Can I pay with a Check / Money order?
Yes, you sure can. You will need to write the order number on the check before you mail it in, so please place the order online first. Proceed through checkout, and select the check/money order option for the billing method. You will need to confirm the order, and receive the order confirmation before your order is complete. In your email confirmation, you will receive mailing instructions, who to make the check payable to and of course the order total.
Do you ship catalogs or brochures?
No, sorry. We try our best to make all of the information for our products available on our Web site including but not limited to measuring instructions, installation instructions, color charts and care & warranty information.
Do you have any distributors? Where can i find parts locally?
We currently do not distribute nor have any local outlets available. We try our best to make all of the information for our products available on our Web site including but not limited to measuring instructions, installation instructions, color charts and care & warranty information. We will soon have a search available to locate service centers in your area.
Do you charge sales tax?
Only if the sale is made in Arizona, and it will automatically be applied during checkout.
What methods of payments do you accept?
We accept Paypal, MasterCard, Visa, American Express, personal or company checks and money orders. Purchase Orders are No Longer accepted.
How long will it take to receive my order?
Orders ship as soon as they are completed. These times vary from product to product. If you ordered more than one type they may arrive on different days depending on the availability and order size.
Do you ship outside the continental U.S.?
We do ship to Canada, but International shipping is not available. During checkout, you'll have the option to select Canada as the country, as well as the rest of the address. For other international shipments, If you have someone that you can have the parts sent to in the United States first, and then forwarded to you from there, that may work. We do appreciate your support.
I can't find my part?
You're not alone, the Window Coverings Industry is confusing. Its best to become familiar with some of the terminology, and we have labeled some common parts with corresponding pictures to help find the correct category. We have hundreds if not thousands of different parts to still catalog and add to the site. The part you're looking for may not yet be uploaded. If your tired of looking, its best to post a picture of the part you need in our photo gallery
for those involved within this industry to help.
I want to send you a picture?
Getting us a visual on the part you need is the best way to find it. We have a new photo gallery to upload your photos to now, and is suggested for better service than sending us an email. In addition to security risks and download file sizes, emails can be lost. More importantly, its more difficult for us to follow up with your requests and manage our tasks. photo gallery
The email to send pictures to is firstname.lastname@example.org
Can I send my part to you to match?
Certainly. Its always appreciated to take the time and send us a match to make sure you receive the correct parts. Here's a link to more information and the address to send to. Send Us Your Parts
How can I find out more about what the part terms mean?
Were always adding information to help with this. You can also visit our info site with more instructions. There are schematics for each product group that displays common parts with the general terms for that part. Those terms are also links taking you closer to the part you need. Match your part to the pictures available is the best way to find your parts.
Can I change or cancel the order?
Changes cannot be made to the order once you have confirmed it. It's best to cancel it, and place a new one with the correct items or quantities needed. You can send an email at any time to request a cancellation email@example.com
I have a part number, how come it isn't useful?
Were just a hardware store and don't have any direct access to any of the original makers database to cross reference this for you. Most parts have been used under many names. Some have a kirsch blind that has a Hunter Douglas parts on it, with a Kirsch sticker on the bottom rail. We have named most parts generically, to avoid a part listed as Levolor, Kirsch, Hunter Douglas, Louverdrape etc. The model names have also changed over the years, and is another reason we need to see your parts in order to give the best suggestions for replacements.
How do I receive parts from the original maker?
You must be the original owner in order to receive parts directly. This is where you part number may come in handy. If you haven't already tried, go back to your retailer and explain what happened. If they are gone, you can visit our information portal
to find out how to get in touch with the matching manufacturer. They will need information that is printed on a sticker inside or around your headrail. It will help you find your information in their database. They most likely don't have accessible records past 3 years. The problem is, how do you explain or order the parts you need. Explore the site for information regarding this.
Which name brands do you carry?
Hunter Douglas, Levolor, Graber, Kirsch, Prestige, Bali, Comfortex, Delmar, LouverDrape, and so many more.
How do I know which brand I have?
Please call for more description. This is always changing
Now that I know my part is discontinued, or out of stock, what can I do?
Where here to help look, and is our main goal to try and make these parts consistently available. Most manufacturers don't stock thier own parts, but outsource to extruders. Some parts are also not made in volume for any vendor to stock in quantity. When stock becomes available, the option to buy online will appear for purchasing. The most current information on availability, or any known possible upgrades will be displayed in the Photo Gallery
section of the site. BlindParts Info Portal
Are these first quality? Do you sell seconds?
It is very highly respected policy here to never send used or second rate parts for any of our part orders. There are numerous scenarios however in which these are acceptable, and the availability of the exact original is nearly impossible. We will always suggest any known conversions before we think about the possibility of sending second rate parts through your confirmation. We have recently added a Classifieds
section to our website to help in the search of known discontinued items.
When will you charge my credit card?
Every order for parts become custom for each type of blind. Consider the lefts rights, greens and blues, none of these orders can be pre-filled. It is normal for Custom products to require a down payment for delivery. For out of production components, a first paid, first served basis will be applied. This status is necessary as a result of our online processing, and how we manage your order. This means your card will be charged as a commitment level based on this status and the fashion of the blind that you will still want them after we locate them for you. Email us at any time to cancel your order, all you have to do is ask us, but refunds have to be processed as cancellations within our provider.
Why am I getting an Empty Cart during checkout?
Your cookies are most likely turned off, and are necessary to checkout. The information about the items in your cart are stored here, and need to be accessible. The best solution right now has been to use a different web browser to place the order. There are many sites available to learn how to change your cookie settings.
Will I receive an order email confirmation?
Yes, its automated so you will receive a few seconds after you order. The last page of the confirmation will display the email address it will be sent to, in addition to your order number and total.
I'm trying to order using paypal, why am i getting errors during checkout?
First, login to your paypal account, and double check all the information. Its most likely because the information entered into our shopping cart doesn't exactly match the billing info you have on file with paypal. Typo's or abbreviations are common corrections to try first. For example, spelling out the state name when its only 2 letters in your paypal account. If you received an error, your order did not go fully process and you will need to reorder with the billing information matching the billing info in paypal. Separate shipping addresses can still be used. You may have also received a confirmation email of this order, however that email is automated and the order is pending. Please contact us if you are still having problems ordering.
Will you give out or sell any of my personal information?
Absolutely not. Please refer to our privacy statement in the services link. We will only send you information about your order as well.
Are your online transactions secure?
Absolutely, and certified through GeoSign.